IdolChat
Your data, in plain language

Privacy Policy

SECOND WIND LIMITED operates IdolChat. This policy explains what information we process, why we use it, the service providers involved, and the controls available to you.

Effective August 1, 2026

1. Information we process

  • Account information, such as your email address, account identifier, age confirmation, language, time zone and notification preferences.
  • The characters, profile details, messages, saved memories, relationship choices, reports and images you choose to create or send.
  • Subscription status and purchase identifiers supplied by Apple, Google and RevenueCat. We do not receive your full payment-card details.
  • Device, app version, push token, IP address, request identifiers, crash and diagnostic information needed to operate and troubleshoot the service.
  • Support messages you send to us.

2. How we use information

  • Provide accounts, character creation, conversations, photo messages, memories and relationship features.
  • Generate replies, deliver user-enabled proactive messages and respect quiet hours and notification settings.
  • Apply the daily free-message allowance, verify Premium access and restore purchases.
  • Keep the service reliable, prevent misuse, investigate reports and meet legal obligations.
  • Respond to support, export and deletion requests.

3. Service providers and transfers

We do not sell personal information. We disclose information only as needed to run IdolChat, comply with law, protect people or complete a business transaction. Providers may process data outside your country under their own security and contractual safeguards.

  • Google Cloud Run and Firebase for application hosting, authentication, notifications and diagnostics.
  • MongoDB Atlas for account, character and conversation records.
  • Cloudflare for website delivery and private image storage in R2.
  • RevenueCat, Apple and Google for subscription processing and entitlement status.
  • Model and moderation providers for the text or image content needed to generate and operate a conversation.

4. Retention and deletion

We retain account data while your account is active and for only as long as reasonably needed for the purposes above. Diagnostic and transaction records may be retained for fraud prevention, accounting, dispute resolution or legal compliance. Backup copies expire on a rolling schedule.

You can export or delete your account from Privacy & data in the app. Deletion removes access immediately and schedules associated conversation and image data for deletion, except records we must retain by law. See the Data deletion page for another request method.

5. Your choices and rights

  • Update profile, language, time zone, proactive-message and notification settings in the app.
  • Turn off push notifications in IdolChat or your device settings.
  • Export your account data or delete your account in the app.
  • Depending on your location, request access, correction, deletion, restriction, portability or objection by contacting us.

6. Security and age requirement

We use reasonable technical and organizational measures, including authenticated API access and private media storage. No internet service can guarantee absolute security.

IdolChat is intended only for adults aged 18 or older. We do not knowingly provide the service to or collect personal information from children. Contact us if you believe a minor has created an account.

7. Changes and contact

We may update this policy as IdolChat changes. We will post the revised date here and provide additional notice when required. Questions or privacy requests can be sent to support@secondwindltd.xyz.