Account & data
Export or delete your account from Me → Settings → Privacy & data. For help without app access, use our deletion page.
Data deletion steps →We are here to help
Support
Questions about your account, a character, messages or Premium? Start with the quick answers below or send us an email.
Email supportsupport@secondwindltd.xyz
Premium
Open Settings → Subscription to restore a purchase. Billing and cancellation are managed by the App Store or Google Play account used to subscribe.
Notifications
Choose which characters can message first and set quiet hours in Notification settings. Device settings control whether pushes appear.
Report a problem
Include your app version, device model and the time the issue happened. Never email your password or full payment details.
Send a problem report →